Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How long can the StoreJet Cloud (10K) battery last? What should I do if the out-of-warranty battery runs down? Why can't I connect my StoreJet Cloud (10K) to the Internet in the bridge mode? Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started