Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Can I use other APPs to access the media files in StoreJet Cloud (10K) other than with the StoreJet Cloud APP? When transferring a large file, I get an error message saying that "the disk in the destination drive is full...," but my disk is not full. Why can't I transfer this file? I cannot access the MP3 files in my StoreJet Cloud (10K) by the web browser. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started